Heartbase® provides consulting services to assist you, before, during, and after your purchase, maximizing the effectiveness of your heartbase® software. With proven methodologies to ensure that the installation and deployment of our database solution achieves the objectives you set, within the budget and timeframe you establish, heartbase® is relationship-driven and prides itself on its personalized customer support. Services, including technical assistance, training, version upgrades to datasets, and screen and field customizations, are available via phone, on site visits, or through Citrix or VPN connection, and WebEx.

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Heartbase® provides the following:

  • Monthly newsletter
  • heartbase®, Inc. User’s Conference with Training every 18 months
  • Monthly Online Training Classes on a variety of topics including but not limited to: General Data Entry, General Auditing/Harvesting, General Reporting Lesion Complexity Analysis, DQR Analysis, AD-Hoc Reporting, Executive Summary Analysis
  • Monthly Notices on upcoming harvest deadlines and device updates

Heartbase® does offer an abstracting and data entry service through our partnership with Cardiac Registry Support (CRS). This can be done on a case-by-case or hourly rate.

773-267-7400

Heartbase service is outstanding and it is clear you strive to meet the needs of your customers! I would rate your consultant work as exceptional! Your background and understanding of clinical relevance is beyond that of the competitors. Many thanks for the fantastic support team in getting our issue or concerns dealt with in such a prompt manner!

Director, Performance Excellence Department