Heartbase® provides consulting services to assist you, before, during, and after your purchase, maximizing the effectiveness of your heartbase® software. With proven methodologies to ensure that the installation and deployment of our database solution achieves the objectives you set, within the budget and timeframe you establish, heartbase® is relationship-driven and prides itself on its personalized customer support. Services, including technical assistance, training, version upgrades to datasets, and screen and field customizations, are available via phone, on site visits, or through Citrix or VPN connection, and WebEx.
Heartbase® provides the following:
- Monthly newsletter
- heartbase®, Inc. User’s Conference with Training every 18 months
- Monthly Online Training Classes on a variety of topics including but not limited to: General Data Entry, General Auditing/Harvesting, General Reporting Lesion Complexity Analysis, DQR Analysis, AD-Hoc Reporting, Executive Summary Analysis
- Monthly Notices on upcoming harvest deadlines and device updates
Heartbase® does offer an abstracting and data entry service through our partnership with Cardiac Registry Support (CRS). This can be done on a case-by-case or hourly rate.